SHIPPING & RETURNS

Our ethical production process follows slow fashion principles and we proudly make pieces to order.
 

MADE TO ORDER PROCESS TIMES

Your pieces will be shipped out within 4 weeks from order. 

We do hold stock of popular items in which case your piece will be shipped sooner. If you require an item urgently, please email info@bilumandbilas.com prior to placing your order to confirm the lead time.


SHIPPING WITHIN AUSTRALIA

  • For all Australian orders, customers are given the option of standard or express shipping at checkout. 

  • Standard Shipping - $8.50 AUD (1-5 business days from dispatch) 
  • Express shipping - $12.00 AUD (1-2 business days from dispatch)
  • Collect in person
  • Once your order has been dispatched (within 4 weeks of your order), an email will be sent to you that will allow you to track each step of your delivery.
  • All of our parcels require a signature on delivery. If no one is home to sign for your delivery, a card will be left that will allow collection at your local post office.

 

REFUNDS

  • Refunds will only be offered on faulty items.
  • The piece must be in original condition, unworn and with all original tags attached. 
  • The original invoice must be provided as proof of purchase 
  • The piece must be returned within 7 days of delivery. 
  • We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’. Please follow the care instructions on your Bilum & Bilas piece to prolong its life.
     

EXCHANGE & CREDIT NOTES

  • Exchange and credit notes may only be offered at the discretion of Bilum & Bilas, please email us at info@bilumandbilas.com
  • All items to be exchanged need to be returned within 7 days of receiving your goods.

INTERNATIONAL SHIPPING (Excluding PNG*)

  • All International orders are sent via Auspost International Express at a flat rate of $30.00 AUD. 
  • Depending on your location, International shipments arrive in approximately 2-10 business days from dispatch date.
  • A signature upon delivery is required.
  • Shipping to the following locations is also currently unavailable due to postal restrictions – Korea, Algeria, Iran, Israel, Pakistan, Syria and Russia.
     

*SHIPPING WITHIN PNG

  • We currently only offer ‘collect in person’ within PNG. Collections can be made in Port Moresby, please select 'collect in person' at checkout and email info@bilumandbilas.com to arrange a suitable time for collection.

 

INTERNATIONAL TAXES & DUTIES

  • Please be aware that if you are purchasing online from outside of Australia, you may be charged customs duties and taxes. These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost. 
  • Bilum & Bilas is not responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer. 
  • Bilum & Bilas are legally required to declare the full dollar value paid on the international shipments and must include an invoice for customs should they require it. 
  • We do not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.
  • For further information, we recommend contacting your local customs office.
     

INTERNATIONAL REFUNDS

  • Refunds will only be offered on faulty items.
  • Return shipping costs are at the expense of the customer.
  • Email us at info@bilumandbilas.com with your order number, the item being returned and how you would like us to action. 
  • The piece must be in original condition, unworn and with all original tags attached.  
  • The original invoice must be provided as proof of purchase.
  • The return shipping cost rests with the customer.
  • You must notify us within 7 days of receiving the goods.   
  • We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’. Please follow the care instructions on your Bilum & Bilas piece to prolong its life. 


EXCHANGE & CREDIT NOTES

  • We do not offer exchanges or credit notes for International orders 

 


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